Refund Policy

Thank you for shopping at The Rollin River! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1.Returns

You may return most new, unused items within  30 days of delivery for a full refund. To be eligible for a return, your item must be:

- Unused and in the same condition that you received it
- In the original packaging with all tags attached

2.Non-Returnable Items

Certain items are non-returnable, including:

- Gift cards
- Downloadable software products
- Items marked as final sale

3.Process for Returns

To initiate a return, please follow these steps:

1.Contact Us: Reach out to our customer service team at [therollinriver14760@gmail.com](mailto:therollinriver14760@gmail.com) to request a return authorization.

2.Package Your Item: Carefully package the item in its original packaging.
3.Ship Your Return: Send the item back to us at the address provided in the return authorization email. You are responsible for paying the return shipping costs.

4.Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

 5.Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

 6.Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund based on your preference.

 

 7.Contact Us

If you have any questions about our refund policy or need assistance, please contact our customer service team at [therollinriver14760@gmail.com](mailto:therollinriver14760@gmail.com).